Shipping FAQs

1. What shipping carrier do you use? We ship through Canada Post. Orders destined to other countries will be delivered by the domestic mail carrier. 

 

2. How long will my products take to ship? It’s our goal to get your products to you as quickly as we can. We typically pack the order within 1 business day of receiving it. After that shipping times vary depending on location. Please see below for more details. 

 

3. How much is shipping? We charge a flat rate on orders. We're pleased to offer free shipping on orders over $75 to Canada and $125 to the USA (excluding Alaska and Hawaii). Please see the chart below for shipping costs in Canada and the USA if your order total is below the free shipping threshold .

Any duties and taxes are the responsibility of the customer and may be due at delivery.

4. Do you ship internationally? We are able to ship internationally (outside Canada and continental USA). If you would like to place an order please call us at (416) 925-2855 or e-mail info@consonantskincare.com. We would be glad to get a specific shipping quote for you.

Any duties and taxes are the responsibility of the customer and may be due at delivery.

 

5. What do I do if I have specific shipping instructions? Please send an e-mail to info@consonantskincare.com with the order number in the subject line along with your instructions. Alternatively, call (416) 925-2855 and we can help you over the phone.

 

 

Location

Estimated Shipping Time  (business days)

Shipping Cost (flat rate shipping)

Canada

Alberta
Manitoba
PEI
Saskatchewan

4 - 7

$10

British Columbia

New Brunswick

4-7 

$12

Newfoundland and Labrador

6 - 9

$15

Northwest Territories

6 - 10

$15

Nova Scotia

3 - 5

$10

Nunavut

13 - 16

$15

Ontario

1 - 3

$8

Quebec

2 - 5

$8

Yukon

7-14

$15

USA

All

7 – 14

$15

*Please note if shipping to a very rural area ship times may be a bit longer.